Imagination is more important than knowledge.
For knowledge is limited,
whereas imagination embraces the entire world,
stimulating progress, giving birth to evolution.
— Albert Einstein

Web sites depict a small corner of one’s imagination, especially when branding yourself as a voice talent. As a voiceover artist and a person, I continue to evolve, gaining knowledge and skills to be of service to clients, family, and friends, as well as those who are interested in becoming voice actors. My web site and changes in my unique selling proposition (USP) reflect the progress in my evolution. I’m reviewing them here with you in hopes that this post will spark your imagination in your own evolution as a voice talent.

After starting my business in 1999, I quickly realized that a web site would be a necessary means of attracting clients. I designed and maintained the first version of my site. Yes, it is quite colorful, but at least I used a consistent font throughout my web site and on all of my printed materials.

Karen Commins’ voiceover web site version 1 (circa 2000-2005)  — snapshot from 12/14/2002

As my voice-over business grew, so did the functionality and information that I wanted to include on my web site. I decided an upgrade was order but didn’t have the time to personally develop the site. However, its design was still a production of my imagination. When you rolled your mouse over the microphones next to each menu choice, a little ON AIR graphic appeared above the menu option.<

Note that I still use that graphic as the little, custom picture that appears on the address line in your web browser. This picture is generated from a file on my site named favicon.ico. The advantage of the favicon.ico is that it helps your site stand out among your clients’ many bookmarks. Creative Sound Concepts provides a good explanation of the favicon.ico and how you can create one for your site.

Karen Commins’ voiceover web site version 2 (circa 2005-2009) – snapshot from 10/18/2009

Like you, I’ve read all kinds of advice about not including a picture of a microphone on my web site. People in creative industries, especially in advertising, consider microphone pictures on voice talent web sites to be tacky and outdated. While I’m sure that’s true, no one ever said that they didn’t want to hire me because I had a microphone on my site. Of course, I don’t know whether it actually drove people away.

One thing that I do know is that you should choose your USP wisely. My original USP was STAR quality voiceovers performed within your budget! The good news is that this USP attracted clients. The bad news for me was that the USP generally attracted clients who were shopping for voice talent solely on the basis of price. As I wrote in a previous entry, I have so much to offer my clients that competing only on price is not an option.

When I moved to my second web site, I changed my USP as well. At times, I used the line on my site: People don’t have time to read. That’s why you need me.

However, a USP or tag really needs to be a short, memorable phrase. I later promoted myself with the tag Eloquent voice to enlighten and entertain. (I admit it; I love alliteration!) This tag took the focus off of price and emphasized something about my thought process and speech patterns, but does it really describe my voice? Probably not. Does the tag really need to describe my voice?

I thought about the answer to that question during intense coursework spanning over 2 years with my wonderful coach and branding expert Nancy Wolfson at BrainTracksAudio. I concentrated on learning to analyze patterns in advertising copy so that I could provide bookable and consistent interpretations. Through my lessons with Nancy and her delightful associate, acting coach Jeff Freeman, I also learned once again that other people don’t hear us or think of us the way we think of ourselves. My voice is only one part of me, and my branding efforts need to encompass the whole person.

Finally, I finished my coursework and was ready to create a new commercial demo. I stopped marketing my previous commercial demo in September 2007, so reaching this point was particularly exciting to me. On 10 April 2009, I was very excited to walk through the doors at Creative Sound Concepts here in Atlanta. Although I had talked with owner Spencer Herzog through the years, I had not had the opportunity to visit his fabulous studio or work with his great team. I was there in April to record my long-anticipated — and, might I add, AWESOME! — new commercial demo under Nancy’s direction.

Front door at Creative Sound Concepts, Atlanta — “Sound starts here and goes everywhere”

My commercial demo was produced by Rick Santizo at Santisound in Los Angeles. Bill Morrell was my gracious and very capable engineer in Atlanta.

As a technical side note, SourceConnect, rather than ISDN, was used to connect both studios. I had unplugged my ISDN line almost 2 years ago due to lack of use. I haven’t had any requests for SourceConnect other than in my demo session. However, I may acquire an account as it seems to be an affordable alternative to ISDN, and it is gaining a larger presence.

With my new demo in hand, the next step was to create an image that would match my voice, style, and personality. Nancy recommended that I work with the very talented Jason Sikes, graphic designer and owner of Village Green Studios in Los Angeles.

Nancy played my demo for Jason and discussed her views of my brand. Leaving my branding image to Nancy’s and Jason’s imaginations allowed these 2 creative geniuses to develop an amazing new image that represents me on multiple levels!

Karen Commins’ current voiceover web site — version 3 now on-line as of 10/18/2009

This new image is better than I could have imagined! I have not met Nancy or Jason in person, so I was thrilled that they proposed this image. Even more gratifying, some friends had the instant reaction of “Oh, that’s so YOU!” 🙂

In the last year, I’ve contracted my brand and web domains to my name. The best part of this entire process is that now my commercial demo, my web site, my printed materials, my slate on auditions, my salutations, and my USP work in conjunction with each other and allow me to fully promote myself with consistent branding elements:

• My printed materials like note cards and business cards have the same luscious image. With this design, you know that I’m also planning postcard mailings!
• I slate my auditions with “Greetings from Karen Commins”.
• My salutations on e-mails, forum posts, cards and letters is “Greetings” rather than “hello”, “hi”, etc.
• My USP is now A Vacation for Your Ears.

Being a professional voice talent means that I’m opposed to static, whether it’s on the airwaves or in my career. And Einstein was right — imagining something better in my branding efforts has always stimulated greater progress and my continual evolution, not to mention more clients!

 

If you follow me on Twitter (and if you don’t, what are you waiting for?), you might have seen these 2 recent tweets about restaurants and not realized they could contain significance to you as a voice-over talent:

Drew and I eat out several times a week. When I find something I like at a particular restaurant, I almost always order the same thing on each visit. For the longest time, my choice of chicken fingers was at Chili’s. I would ask them to cook the chicken using the Awesome Blossom batter, and I’d request the Blossom dipping sauce. The Blossom batter and sauce combo gave the chicken a real kick.

Last year, O’Charley’s introduced its Pretzel Crunch Chicken with dijon dipping sauce, and I had a new favorite restaurant for chicken fingers. In addition to a distinct taste, the pretzel coating added texture to the chicken. I would order the Pretzel Crunch Chicken practically every Sunday. We always ask for the same server, so I didn’t even have to place my order. She knew I wanted Pretzel Crunch Chicken.

You can imagine my tremendous shock disappointment to discover last week that not one but both restaurants removed from their menu the thing that I liked best at each place! To put my thoughts in perspective, let me share another recent tweet from Todd Schnick, a bright Atlanta marketer whose tweets and blog posts I enjoy:

Once I learned about O’Charley’s menu change, what did I do? I went back to Chili’s. Now that I know Chili’s has also removed the Awesome Blossom batter and sauce, I’ll be looking for some other restaurant to thrill me with a tantalizing flavor of chicken fingers.

If you’re waiting for a take-out order based on my restaurant experiences, here are two entrees for your consideration:

1) If you change your menu of available selections, you can expect your client list to change.

I stopped marketing my commercial demo in September 2007. Since that time — and not surprisingly — few people who have visited my web site have asked me to voice a commercial. I expect to receive regular inquiries about voicing radio and TV commercials once I complete my new commercial demo in April under Nancy Wolfson’s direction.

I don’t try to be all things to all people or market myself as a voice all projects from promos to phone prompts. However, I do think it’s important to have and market demos for each of your niche markets. If a prospective client visits your site, they will soon leave if they don’t see their particular area represented among your menu of voice-over demos. In fact, some voice actors even create separate web sites to address different types of clients.

2) It’s important to monitor your brand to know when your customers are talking about you. If possible, respond to their complaints, resolve problems and show good will.

Most marketers agree that it requires more time, money and energy to attract new clients than to retain existing ones. In addition, word of mouth is a powerful source of both referrals and refusals.

Although I posted my messages on a very popular social networking site, neither O’Charley’s nor Chili’s has responded to me. Even more surprising, GoDaddy.com didn’t respond to me on Super Bowl Sunday when I and dozens of others tweeted about GoDaddy’s sleazy ad that prompted me to immediately move — as in before the Super Bowl ended — the one domain that I had registered with them to another registrar.

Just as I’m not all things to all people, I also realize I can’t be in all places at once. One tool I use to monitor my brand is Google Alerts. I have created alerts for my name and all of my web site domains. I receive e-mails when Google finds my name or domain names across the web. Not only have I been notified when someone references me or links to one of my sites in their blog post, but I also have discovered an instance where someone has violated my copyright by re-posting one of my blog entries without attribution.

An added benefit to Google alerts is that you can create up to 1000 alerts for free and track anything you want. For instance, you may want to track job listings only within a particular web site without going to that site each day. You could enter an alert using the format

site:websitename.com voiceover

Note that you wouldn’t enter the leading http://www. for this syntax. Google provides extensive documentation to help you narrowly define your search terms. Also, be careful that you go to http://www.Google.com/alerts to set up your alerts. I saw another site that had a similar address but charged a monthly fee for the service.

I’ve been writing for a while, so I’ll stop now and head over to Twitter to see news from Todd Schnick and my other Tweeple. After all this discussion about chicken fingers, perhaps it’s time to try Zaxby’s for supper tonight.

 

A couple of recent newspaper headlines from different cities gleefully state that you can make lots of easy of money as a professional voice talent after taking only a 2-hour introductory group class. According to these articles, a particular group of voice-over teachers seems to be traveling through the country and conducting these “if you can talk, you can break into voiceover and make fabulous money” seminars at community colleges.

I thought about writing a blog entry warning people about the false hopes generated by the headlines and the teaching company, but I decided against it. I don’t want to insist that someone considering a voice-over career must follow a certain path. Besides, who am I to predict the outcome of such a class? I suppose it could happen that someone is blessed with the most distinct voice, the most amazing cold-reading skills, the most transparent and authentic interpretation, and the most exciting contacts who are looking for a shining new star to voice their national TV commercial/e-learning project/PBS documentary/trade show video/major animated movie. A 2-hour class is certainly sufficient for this kind of person to be able to hang out the sign as a professional voice talent and have clients with unlimited checking accounts flocking to them with no effort.

For the rest of us, though, gaining work as a voice talent requires much more — more confidence, more training, more marketing and more relationships, which all require more time, money and effort on the part of the voice actor.

I started writing this entry on Friday, 16 January. When I got up that morning, the Atlanta temperature was a frigid 14 degrees. A good use of time on such a bitterly cold day — or any day when you have free time — is to work on your marketing plan, particularly making cold calls. (You knew there was a tie-in with the weather somewhere!)

When I decided to become a voice-over actor in the late 90s, I was perpetually excited during the process of making my demo. I then hit a brick wall when it came to marketing it. What good does a fab demo do me if I can’t make myself call people who not only might be interested in hearing it but actually willing and able to hire me?

The thing that propelled me to make the first call was the following passage that I read in Rick Crandall’s book 1001 Ways to Market Your Services…Even If You Hate to Sell:

Overcoming Your Cold-Calling Fears 

Cold calling scares all of us sometime. Ram Yellen deals with his fears by asking himself these questions:

1) What’s the worst thing that can happen if I make this call or proposal, or ask for a referral? (They can say no, no, a thousand times no! –or is that from a Victorian soap opera?)

2) What’s the best thing that could happen? (You could make a new, lifelong friend.)

3) What would I do if I knew that this person needed my services tomorrow?

— Pin up a picture of someone successful in your business and ask yourself what he or she would do in this situation. (If it’s a competitor, you can do it just to show them up!)

— Acknowledge the fear and do it anyway.

The bit about the Victorian soap opera cracked me up. Even now, I still have times when I feel fear or anxiety about making calls to pursue my voice-over career. I think about the “1000 times no” line, and it gives me courage (after I stop laughing!) to make the call.

I admit, though, that I still prefer to initiate conversations in writing or in person. The recipient of your calls could think that you don’t have any work. They may hold the perception that voice talent who are in high demand don’t have time to make prospecting calls.

Still, phone calls are sometimes necessary. For the times you choose to include phone calls in your marketing mix, here are 5 tips that will boost your confidence and courage:

1) Research the organization before deciding to call them.

Google is my friend. I can search for the type of organization and then find company web sites, on-line profiles on social networking sites and possibly news stories related to the target company. Many times, you can see portfolios of past work and get contact information. I can’t tell you how many phone calls and e-mails I have received from people who want to work for me as a voice talent. In those cases, I always know that the person has not done their research to identify the nature of my business. Good research will also move the phone call away from the “iceberg right ahead” category of cold call disaster.

2) With your research completed, identify some reason for the call.<

Repeat after me: “it’s not what they can do for me; it’s what I can do for them.” You may say you were updating your database, had a referral, saw they are members of a mutual professional group, etc. However, you don’t want to call and offer unsolicited advice about improving the business.

3) Write and rehearse a script that you will use when the other party comes on the line.

We voice talent always read from scripts, yet many people ignore this step when deciding to call potential clients. You want to state how you found them and be ready with a list of questions and/or a desired outcome for the call. A recent post in the Marketing Mix blog should give you fantastic ideas for a boilerplate script. Just like any voice-over script, you will want to practice it and possibly record it so that you can deliver it fluidly and easily.

4) Write another script for leaving a message.

You don’t want to be caught off-guard and leave a rambling message on voice mail. You also want to motivate the person to return the call. Saying something like “I have some information that may allow you to create an e-learning module at lower cost” is much more intriguing to the prospect than “I’m wondering if you ever need to use voice talent.” The second sentence is especially ineffective since it immediately indicates that you haven’t done your research.

Also, be sure to state your name and return number clearly at the beginning AND end of the call. How many messages have you heard where someone rushed through a message and then blurted out their name and phone number at the end of the call so fast that you had to rewind the message more than once to understand it? You don’t want to be one of those kind of people, do you?

5) Be prepared for follow-up actions.

Take careful notes during the conversation. You may have promised to send your demo or some information on the web, or you may hear some other action that you could take, like meeting them at an upcoming event. Track your needed actions with appointment entries on your calendar.

As you can see, even your preparation for your first prospecting call can require more time and energy than the 2 hours expended in an introductory voice-over class. Perhaps a more appropriate name for the traveling voice-over seminars would be:

“If you can talk, you can call people on the phone to discuss voice-over work with them, and you may even make some money as a professional voice talent if you have an outstanding demo and make enough calls to market it, being sure to do your research ahead of time.”