If you follow me on Twitter (and if you don’t, what are you waiting for?), you might have seen these 2 recent tweets about restaurants and not realized they could contain significance to you as a voice-over talent:

Drew and I eat out several times a week. When I find something I like at a particular restaurant, I almost always order the same thing on each visit. For the longest time, my choice of chicken fingers was at Chili’s. I would ask them to cook the chicken using the Awesome Blossom batter, and I’d request the Blossom dipping sauce. The Blossom batter and sauce combo gave the chicken a real kick.

Last year, O’Charley’s introduced its Pretzel Crunch Chicken with dijon dipping sauce, and I had a new favorite restaurant for chicken fingers. In addition to a distinct taste, the pretzel coating added texture to the chicken. I would order the Pretzel Crunch Chicken practically every Sunday. We always ask for the same server, so I didn’t even have to place my order. She knew I wanted Pretzel Crunch Chicken.

You can imagine my tremendous shock disappointment to discover last week that not one but both restaurants removed from their menu the thing that I liked best at each place! To put my thoughts in perspective, let me share another recent tweet from Todd Schnick, a bright Atlanta marketer whose tweets and blog posts I enjoy:

Once I learned about O’Charley’s menu change, what did I do? I went back to Chili’s. Now that I know Chili’s has also removed the Awesome Blossom batter and sauce, I’ll be looking for some other restaurant to thrill me with a tantalizing flavor of chicken fingers.

If you’re waiting for a take-out order based on my restaurant experiences, here are two entrees for your consideration:

1) If you change your menu of available selections, you can expect your client list to change.

I stopped marketing my commercial demo in September 2007. Since that time — and not surprisingly — few people who have visited my web site have asked me to voice a commercial. I expect to receive regular inquiries about voicing radio and TV commercials once I complete my new commercial demo in April under Nancy Wolfson’s direction.

I don’t try to be all things to all people or market myself as a voice all projects from promos to phone prompts. However, I do think it’s important to have and market demos for each of your niche markets. If a prospective client visits your site, they will soon leave if they don’t see their particular area represented among your menu of voice-over demos. In fact, some voice actors even create separate web sites to address different types of clients.

2) It’s important to monitor your brand to know when your customers are talking about you. If possible, respond to their complaints, resolve problems and show good will.

Most marketers agree that it requires more time, money and energy to attract new clients than to retain existing ones. In addition, word of mouth is a powerful source of both referrals and refusals.

Although I posted my messages on a very popular social networking site, neither O’Charley’s nor Chili’s has responded to me. Even more surprising, GoDaddy.com didn’t respond to me on Super Bowl Sunday when I and dozens of others tweeted about GoDaddy’s sleazy ad that prompted me to immediately move — as in before the Super Bowl ended — the one domain that I had registered with them to another registrar.

Just as I’m not all things to all people, I also realize I can’t be in all places at once. One tool I use to monitor my brand is Google Alerts. I have created alerts for my name and all of my web site domains. I receive e-mails when Google finds my name or domain names across the web. Not only have I been notified when someone references me or links to one of my sites in their blog post, but I also have discovered an instance where someone has violated my copyright by re-posting one of my blog entries without attribution.

An added benefit to Google alerts is that you can create up to 1000 alerts for free and track anything you want. For instance, you may want to track job listings only within a particular web site without going to that site each day. You could enter an alert using the format

site:websitename.com voiceover

Note that you wouldn’t enter the leading http://www. for this syntax. Google provides extensive documentation to help you narrowly define your search terms. Also, be careful that you go to http://www.Google.com/alerts to set up your alerts. I saw another site that had a similar address but charged a monthly fee for the service.

I’ve been writing for a while, so I’ll stop now and head over to Twitter to see news from Todd Schnick and my other Tweeple. After all this discussion about chicken fingers, perhaps it’s time to try Zaxby’s for supper tonight.

 

A couple of recent newspaper headlines from different cities gleefully state that you can make lots of easy of money as a professional voice talent after taking only a 2-hour introductory group class. According to these articles, a particular group of voice-over teachers seems to be traveling through the country and conducting these “if you can talk, you can break into voiceover and make fabulous money” seminars at community colleges.

I thought about writing a blog entry warning people about the false hopes generated by the headlines and the teaching company, but I decided against it. I don’t want to insist that someone considering a voice-over career must follow a certain path. Besides, who am I to predict the outcome of such a class? I suppose it could happen that someone is blessed with the most distinct voice, the most amazing cold-reading skills, the most transparent and authentic interpretation, and the most exciting contacts who are looking for a shining new star to voice their national TV commercial/e-learning project/PBS documentary/trade show video/major animated movie. A 2-hour class is certainly sufficient for this kind of person to be able to hang out the sign as a professional voice talent and have clients with unlimited checking accounts flocking to them with no effort.

For the rest of us, though, gaining work as a voice talent requires much more — more confidence, more training, more marketing and more relationships, which all require more time, money and effort on the part of the voice actor.

I started writing this entry on Friday, 16 January. When I got up that morning, the Atlanta temperature was a frigid 14 degrees. A good use of time on such a bitterly cold day — or any day when you have free time — is to work on your marketing plan, particularly making cold calls. (You knew there was a tie-in with the weather somewhere!)

When I decided to become a voice-over actor in the late 90s, I was perpetually excited during the process of making my demo. I then hit a brick wall when it came to marketing it. What good does a fab demo do me if I can’t make myself call people who not only might be interested in hearing it but actually willing and able to hire me?

The thing that propelled me to make the first call was the following passage that I read in Rick Crandall’s book 1001 Ways to Market Your Services…Even If You Hate to Sell:

Overcoming Your Cold-Calling Fears 

Cold calling scares all of us sometime. Ram Yellen deals with his fears by asking himself these questions:

1) What’s the worst thing that can happen if I make this call or proposal, or ask for a referral? (They can say no, no, a thousand times no! –or is that from a Victorian soap opera?)

2) What’s the best thing that could happen? (You could make a new, lifelong friend.)

3) What would I do if I knew that this person needed my services tomorrow?

— Pin up a picture of someone successful in your business and ask yourself what he or she would do in this situation. (If it’s a competitor, you can do it just to show them up!)

— Acknowledge the fear and do it anyway.

The bit about the Victorian soap opera cracked me up. Even now, I still have times when I feel fear or anxiety about making calls to pursue my voice-over career. I think about the “1000 times no” line, and it gives me courage (after I stop laughing!) to make the call.

I admit, though, that I still prefer to initiate conversations in writing or in person. The recipient of your calls could think that you don’t have any work. They may hold the perception that voice talent who are in high demand don’t have time to make prospecting calls.

Still, phone calls are sometimes necessary. For the times you choose to include phone calls in your marketing mix, here are 5 tips that will boost your confidence and courage:

1) Research the organization before deciding to call them.

Google is my friend. I can search for the type of organization and then find company web sites, on-line profiles on social networking sites and possibly news stories related to the target company. Many times, you can see portfolios of past work and get contact information. I can’t tell you how many phone calls and e-mails I have received from people who want to work for me as a voice talent. In those cases, I always know that the person has not done their research to identify the nature of my business. Good research will also move the phone call away from the “iceberg right ahead” category of cold call disaster.

2) With your research completed, identify some reason for the call.<

Repeat after me: “it’s not what they can do for me; it’s what I can do for them.” You may say you were updating your database, had a referral, saw they are members of a mutual professional group, etc. However, you don’t want to call and offer unsolicited advice about improving the business.

3) Write and rehearse a script that you will use when the other party comes on the line.

We voice talent always read from scripts, yet many people ignore this step when deciding to call potential clients. You want to state how you found them and be ready with a list of questions and/or a desired outcome for the call. A recent post in the Marketing Mix blog should give you fantastic ideas for a boilerplate script. Just like any voice-over script, you will want to practice it and possibly record it so that you can deliver it fluidly and easily.

4) Write another script for leaving a message.

You don’t want to be caught off-guard and leave a rambling message on voice mail. You also want to motivate the person to return the call. Saying something like “I have some information that may allow you to create an e-learning module at lower cost” is much more intriguing to the prospect than “I’m wondering if you ever need to use voice talent.” The second sentence is especially ineffective since it immediately indicates that you haven’t done your research.

Also, be sure to state your name and return number clearly at the beginning AND end of the call. How many messages have you heard where someone rushed through a message and then blurted out their name and phone number at the end of the call so fast that you had to rewind the message more than once to understand it? You don’t want to be one of those kind of people, do you?

5) Be prepared for follow-up actions.

Take careful notes during the conversation. You may have promised to send your demo or some information on the web, or you may hear some other action that you could take, like meeting them at an upcoming event. Track your needed actions with appointment entries on your calendar.

As you can see, even your preparation for your first prospecting call can require more time and energy than the 2 hours expended in an introductory voice-over class. Perhaps a more appropriate name for the traveling voice-over seminars would be:

“If you can talk, you can call people on the phone to discuss voice-over work with them, and you may even make some money as a professional voice talent if you have an outstanding demo and make enough calls to market it, being sure to do your research ahead of time.”

 

Most of my articles in this blog pertain to working and marketing oneself as a voice talent. Today, though, I want to write to my potential clients. Sometimes you may need to persuade others in your organization to hire a professional voice talent instead of creating a recording using internal personnel. Here’s a way for you to spell it out for them!